Google is Showing Call History Data in the Google My Business Console – May 2021 Update

Google is Showing Call History Data in the Google My Business Console

After months of Google mocking our “Call History Preview” section and showing no data, Google will now display call history log data to some local businesses in the “Google My Business” console.

John Smith shared a screenshot showing he saw received and missed calls and caller identification information.

That’s the name and phone number on this report.

I personally didn’t see this option, but if you log into your “Google My Business” account and see the “Call History Preview” section, you might see this data as shown below:

click for full size

It appears to show the number of calls received and missed, as well as the history of each call (whether received or missed) and the name and phone number of the caller.

This is serious information, of course, if they call you, you will get the caller ID information on the phone anyway.

But you don’t necessarily know they were called through Google Maps or Google Search.

Source: Google help document

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